Privacy Policy

Personal Information

We might collect your Name, Email, Birthdate, Location (Country, Street, City, State, PIN code, IP address), Phone number, Password, and Security questions and answers.

Indirectly Gathered Information:

Non-Personal Information

Non-personal information includes information that cannot be used to personally identify you, such as:

Information Collected via Technology

To make our Site and Service more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit.

We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and viewed. This type of information is collected to make our services more useful to you and to tailor the experience with us to meet your special interests and needs.

Payment and Billing Information

We might collect your billing name, billing address, and payment method when you buy our products and services. We NEVER collect your credit card number, credit card expiry date or other details about your credit card on our website or in our App (Android and Apple). All Debit card, Credit card, and other payment-related information will be obtained and processed by our online payment partners.

How We Protect Information

We implement security measures designed to protect your information from unauthorized access. However, no security measures are perfect or impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

Information You Post

We collect information you post in a public space on our website or on a third-party social media site belonging to UrbanHelps.

Demographic Information

We may collect demographic information about you or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Other Information

If you use our website, we may collect information about your IP address and the browser you are using. We might look at what site you came from, the duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using or the version of the operating system your computer or device is running.

We collect information in different ways

We collect information directly from you. We collect information directly from you when you register for or buy any of our products or services. We also collect information if you post a comment on our websites or ask us a question through phone or email. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

We use the information to contact you.

We use information to contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences. We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use the information for security purposes. We may use information to protect our company, our customers, or our websites.We use the information for marketing purposes.

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you avail our services from us we will enroll you in our newsletter.

We use the information to send you transactional communications. We might send you emails or SMS about your account or a purchase from our website. We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our business via technology payment processors or transactional message processors. Some service providers/vendors may be located outside of India.

We will share information with the Service providers/Vendors. We share your information with Vendors/Service providers who manage our business's day-to-day operations and other parties responsible for running the business. The Service providers and other parties may use the information we give them as described in their privacy policies.

We may share information if we think we must comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email help@urbanhelps.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third-party sites

If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer

Under the Information Technology Act 2000 and the rules made there under, the contact details of the Grievance Officer are provided below:

Email: grievance@urbanhelps.in

If you have any questions about this Policy or other privacy concerns, you can also email us at ceo@urbanhelps.in

Updates to this policy

This Privacy Policy was last updated on 09.07.2024. From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.